Mobile Triggers

Welcome to ASH FAQs

Browse through our helpful FAQs below to find answers to questions about our Website and Parent Portal. Have a question you'd like us to add? Use the "Help Ticket" button.

Q: How do I LOGIN to the new parent portal site?

A: Simply click the LOGIN button on our website (www.ashrosary.org). You will land on our LOGIN Parent Portal to view Grade Level Info, view events and other school related info,

View Login & Resource Board Info >

Download Login & Resources Board Access > 

Problems with login? Contact Suzanne Revelle, Director of Core Database & Finance Manager: srevelle@ashrosary.org

How do I access Parent Directories & contact info online?

A: LOGIN on the website, www.ashrosary.org, and then click the Directories button on the second navigation bar.

Directories instructions image


View Directories instructions here >

Q: Where to I find specific Division Information for my child?

A: Simply click the LOGIN button on www.ashrosary.org and use the same credentials during the re-enrollment/enrollment process. View "How to use the NEW parent portals?"

Q: How do I add ashrosary.org to my home screen on my cell phone?

A: If you are using an iPhone, pull up www.ashrosary.org in your web browser and click the icon as showed below. Android phones work similar.

Add web page as a home screen shortcut

Q: How do I use the Sacred Heart Parent Portal once I'm logged in?

Q: How do I clear my cache and/or cookies?

A: Each time you access a webpage or file, the browser stores it in its memory. To complete some ASH Forms online, you may need to clear your cache and cookies

Click to view How to Clear Cache and Cookies PDF instructions.

Q: How to ensure your web browser is PCI Compliant with TLS v.1.1+?

A: You may need to update your computer OS and browser to a TLS v.1.1+ supported version by March 15, 2018. Click here for to learn more about TLS and OS browser versions.

Q: What is best browser to view ashrosary.org?

A: ASHRosary.org should be compatible with the latest versions of most (if not all) modern browsers, including:

Internet Explorer*

Mozilla Firefox**

Google Chrome**

Apple Safari**

* Support for Internet Explorer 9 and 10 ended on March 1, 2016. Microsoft ended support for Internet Explorer 9 and 10 on January 12, 2016, meaning they no longer fix issues specific to those version, including security issues. In addition, Internet Explorer 9 and 10 are not able to make use of many new navigational, mobile, media, and design technologies used in modern websites. Less than 2% of web traffic to ASHRosary.org is via IE 9 or 10, so this should not affect your users very much.

** These browsers are updated often, and incrementally. Our policy is to support the current version, as well as two previous releases. However, these browsers are also updated automatically, and it is recommended that the current version be used at all times.

Q: Can I add/sync a calendar with my Google/Outlook calendar?

A: YES. Simply click the button on your calendar that looks like the image below and choose iCal to add/sync the calendar to your Google Calendar or Outlook Calendar. Little Hearts, Middle School, Athletics events – you can select several different calendars based on your preference (for Athletics, use the Athletics Calendar page)

Please note, Google Calendar is preferred, but it may work with other calendars.

Subscribe to calendars directions image

 

How to add the iCal Feed to an iPhone/iPad, click here.

Q: Can I print the calendar?

A: YES. First you need to view the calendar as a GRID. To do this, click the button on your calendar that looks like the image below.

Print calendar icon image

 

Close up image of Printer Icon (It is recommended to print as a PDF first, then to an actual printer pending your computer/printer settings):

Close up printer icon image

Q: What will happen to the ASH Rosary Mobile App?

A: Now that we use MySacredHeart for the latest directories and parent/school info, we will be phasing out the current iPhone ASHRosary Mobile App during the 2019-2020 school year.

AND introducing a NEW ASH Rosary Gen3 mobile app which will be available for both iPhone and Android versions during the school year.

ASHRosary mobile app generation 2 app

 

ASH Portal collage image
Questions About LOGIN?

CONTACT US

Suzanne Revelle, Director of Core Database & Finance Manager
srevelle@ashrosary.org

Philip Forcier, Director of Technology
pforcier@ashrosary.org

Gary Alipio, Director of Marketing & Website Manager
galipio@ashrosary.org